Last Updated: June 24, 2025
Welcome to NANDAS Fresh Mart! We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how NANDAS Fresh Mart ("we", "us", or "our") collects, uses, processes, and discloses your information when you use our mobile application and services (collectively, the "App").
By using the NANDAS Fresh Mart App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our App.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1. Information You Provide to Us Directly:
- Account Information: When you create an account, we collect information such as your name, email address, phone number, and password.
- Google Login: If you choose to log in using your Google account, we will access certain information from your Google profile, such as your name, email address, and profile picture, in accordance with Google's policies and your privacy settings.
- Email/Password Login: If you choose to log in using email and password, we will collect your email address and a securely encrypted version of your password.
- Profile Information: You may choose to provide additional profile information, such as your delivery addresses (including full address, landmark, and location coordinates), and preferred payment methods.
- Order Information: When you place an order, we collect details about your order, including the products purchased, quantity, price, delivery instructions, and recipient's contact information (if different from yours).
- Payment Information: For processing payments, we collect payment card details (securely processed via our third-party payment gateway and not stored directly on our servers), billing address, and transaction history.
- Communications: When you communicate with us through customer support, feedback forms, or other channels, we collect the content of your communications and any information you choose to provide.
- User-Generated Content: Any reviews, ratings, or comments you post on the App.
1.2. Information We Collect Automatically When You Use the App:
- Location Information: We collect precise location data from your mobile device when the App is running in the foreground or background (if you grant us permission) to enable features like finding nearby stores, accurate delivery, and tracking your delivery. You can disable location services through your device settings, but this may affect the functionality of the App.
- Usage Information: We collect information about how you interact with our App, including the pages you view, features you use, searches you conduct, and the time, frequency, and duration of your activities.
- Device Information: We collect information about the device you use to access our App, including device model, operating system, unique device identifiers, mobile network information, and crash data.
- Log Data: Our servers automatically record information when you access or use our App, such as your IP address, access dates and times, App features or pages viewed, and other system activity.
- Cookies and Similar Technologies: We and our service providers may use cookies, web beacons, and other similar technologies to collect information, personalize your experience, and analyze usage patterns. You can manage your cookie preferences through your device or browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services:
- To process your orders, facilitate delivery, and manage your account.
- To communicate with you about your orders, account, and service updates.
- To provide customer support and respond to your inquiries.
- To personalize your experience, such as showing relevant products and offers.
- For Safety and Security:
- To verify your identity and prevent fraudulent activities.
- To ensure the safety of our delivery partners and users.
- To enforce our Terms & Conditions.
- For Analytics and Improvement:
- To understand how users interact with our App and services.
- To monitor and analyze trends, usage, and activities.
- To improve the functionality, performance, and user experience of our App.
- To develop new features and services.
- For Marketing and Promotions:
- To send you promotional communications about our products, services, offers, and events that may be of interest to you, based on your preferences.
- To conduct surveys and gather feedback for marketing purposes.
- You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those emails.
- For Legal and Compliance Purposes:
- To comply with applicable laws, regulations, legal processes, or governmental requests.
- To protect our rights, privacy, safety, or property, and that of our users and partners.
- To detect, prevent, or address fraud, security, or technical issues.
- Account deletion:
- We retain personal data only as long as necessary. If you wish to delete your data, contact us at support@nandasfreshmart.in.
3. How We Share and Disclose Your Information
We may share your information with third parties in the following circumstances:
- With Delivery Partners: To fulfill your orders, we share necessary information with our delivery partners (e.g., your name, delivery address, phone number, and order details).
- With Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, analytics, cloud hosting, customer support, and marketing assistance. These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- To Protect Our Rights: To investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using secure servers and encryption technologies (SSL/TLS) for data transmission.
- Implementing access controls and authentication mechanisms for our systems.
- Regularly reviewing our information collection, storage, and processing practices.
- Ensuring our third-party service providers also maintain adequate security standards.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
5. Your Data Protection Rights (Applicable under Indian Laws, e.g., DPDP Act, 2023)
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure/Deletion: You have the right to request the deletion of your personal data under certain circumstances.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Grievance Redressal: You have the right to seek redressal of grievances from us concerning the exercise of your rights.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.
6. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes). When we no longer need to process your personal data for these purposes, we will delete or anonymize it.
7. Third-Party Links
Our App may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We strongly advise you to review the Privacy Policies of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our App is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@nandasfreshmart.in
Address: NANDAS Fresh Mart, krishnudi bomma center
,old town kavali, Andhra Pradesh, India - 524201